Privacy Policy

MH Auto Repair Centre is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal information.

Who we are

MH Auto Repair Centre Ltd
Registered office: Unit 17, Fleetway Business Park, 14–16 Wadsworth Rd, Perivale, Greenford UB6 7LD

We are the data controller for the personal information described in this policy.

1. Information we collect

We may collect the following when you contact us, request a quote, or use our website:

Name and contact details (phone number, email address)
Vehicle details (registration, make and model) and details of the repair or issue you need help with
Communication records (calls, WhatsApp messages, emails, form submissions)
Information you submit through our website contact or quote forms

2. How we use your information

We use your information to:

Respond to enquiries and provide quotes
Arrange and carry out vehicle inspections, repairs and bookings
Communicate about appointments, scheduling and job updates
Maintain records for invoicing and business administration
Comply with legal and accounting obligations

We do not sell your personal information to third parties.

3. Our lawful basis for processing

We process your data on the basis of:

Contract — to arrange and deliver the repair you’ve requested
Legitimate interests — to respond to enquiries and maintain business records
Legal obligation — where required for accounting, tax or regulatory purposes

4. How we store and protect your information

We take reasonable steps to keep your information secure, including restricting access to those who need it to carry out their role.

Your information is held using reputable business and cloud-based systems, and we use appropriate measures to protect it against loss, misuse or unauthorised access.

5. How long we keep your information

We keep personal information only as long as necessary for the purposes it was collected, including any legal or accounting retention requirements.

In most cases, enquiry and job records are kept for up to 6 years to meet accounting and legal obligations, after which they are securely deleted.

6. Sharing your information

We may share your information with:

Trusted service providers who help us operate the business, for example accounting, invoicing and communication providers
Regulatory or legal authorities where required by law

We do not share your information with third parties for marketing purposes without your consent.

7. Cookies and website analytics

Our website may use cookies and similar technologies to help the site work properly, remember your preferences, and understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

8. Your rights

Under UK data protection law, you have the right to:

Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information, where applicable
Object to or restrict certain processing
Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the details below.

9. Contact us

If you have questions about this policy or how we handle your information:

Phone

07533 280206

Email

mhautorepair17@gmail.com