Non-Fault Accident Repairs in Greenford
If you’ve been in a car accident that wasn’t your fault, the repair itself doesn’t need to be complicated. MH Auto Repair Centre carries out non-fault accident bodywork repairs from our Perivale/Greenford workshop, starting with a free vehicle inspection so you know exactly what’s involved. Send us a few photos of the damage on WhatsApp and we’ll talk you through your options.
What counts as a “non-fault” accident?
A non-fault accident is one where you weren’t responsible for the damage to your car — for example, another driver hit your parked car, drove into the back of you, or was found liable following a collision. Being non-fault doesn’t change the bodywork repair itself, but it usually changes how the repair gets paid for and what you’re entitled to along the way.
What you may be entitled to after a non-fault accident
Rules vary by insurer and by the specifics of your claim, so it’s always worth confirming the details with your insurer or claims handler. In general, if you’re clearly non-fault, you may find that:
- You’re not required to pay your policy excess, because the cost is usually recovered from the at-fault driver’s insurer
- You can choose which garage carries out the repair, rather than being limited to one insurer’s list
- A replacement vehicle may be arranged for you while your car is off the road
- Your no-claims discount is generally protected, since the claim isn’t recorded against you as being at fault
These points are general guidance rather than a guarantee for your specific policy or claim — your insurer, the at-fault driver’s insurer, or your claims handler will confirm exactly what applies to you. If you’d like a clear figure before your claim progresses, our Accident Estimates page explains how to get a free repair estimate.
How MH Auto Repair Centre helps with your non-fault repair
Because non-fault claimants are usually free to choose their own repairer, you don’t have to hand your car to whichever garage is on an insurer’s list. We inspect the damage, give you a clear repair estimate, and carry out the bodywork repair itself — from dents and scratches through to full panel and paint work, in the same way as our Car Accident Repair service — to the same standard as any other job at our workshop. If your insurer or claims handler needs a written estimate or report to progress your claim, we can provide one.
Getting your car repaired after a non-fault accident
- Message us on WhatsApp — send your vehicle details, a few photos of the damage, and a brief description of what happened.
- Free vehicle inspection — we assess the damage in person at our Perivale/Greenford workshop.
- You receive a repair estimate — useful whether you’re dealing with your own insurer, the at-fault driver’s insurer, or a claims handler.
- We carry out the repair — once your claim (or private payment) is confirmed, we get to work and keep you updated.
What affects your non-fault repair
Every non-fault claim and every repair is different. Factors that typically affect the work involved include:
- Which panels or parts have been damaged, and whether they can be repaired or need replacing
- The extent of paintwork and colour-matching required
- Whether there’s hidden damage behind trim or panels that only becomes clear once we open things up
- Whether genuine parts are needed for the correct fit and finish
Repair times vary depending on the type and extent of damage. Many jobs may take around 3–5 days, but we’ll advise on timing once we’ve inspected your vehicle.
Why choose MH Auto Repair Centre for your non-fault repair
We’re a family-run bodywork specialist based in Perivale/Greenford, so non-fault accident repairs are work we handle regularly. The initial vehicle inspection is free, we use genuine parts where appropriate, and every completed repair is backed by our 6-month warranty — giving you the same standard of work you’d expect whether the repair is going through insurance or being paid for privately.
Related services
- Insurance Repairs — our full range of insurance and accident-related repair support
- Car Insurance Claim Repairs Greenford — for the wider claims process, including fault and non-fault claims
- Free Accident Repair Estimate — a clear estimate of the damage before your claim progresses
- Private Repairs — if you’d rather pay for the repair yourself
Non-fault accident repairs in Greenford and West London
MH Auto Repair Centre carries out non-fault accident bodywork repairs from our workshop at Unit 17 Fleetway Business Park, Wadsworth Road, Perivale, serving drivers across Greenford, Perivale, Northolt, Southall, and Ealing, as well as the wider West London area. If you’ve been in a non-fault accident locally, WhatsApp is the quickest way to get your free inspection booked in.
FAQs
What does “non-fault” mean after a car accident?
It means you weren’t responsible for causing the accident — for example, your car was hit while parked or another driver was found liable. Being non-fault typically affects how the claim and costs are handled, though the bodywork repair itself is carried out the same way.
Do I have to pay my excess if the accident wasn’t my fault?
In most non-fault claims, you shouldn’t need to pay your excess, as the cost is usually recovered from the at-fault driver’s insurer. Your insurer or claims handler can confirm exactly how this applies to your specific claim.
Can I choose MH Auto Repair Centre, or do I have to use my insurer’s approved repairer?
As a non-fault claimant, you generally have the right to choose your own repairer rather than being limited to an insurer’s list. We can carry out the repair and provide any estimate or paperwork your insurer or claims handler needs — check with them to confirm your options.
Will I get a replacement vehicle while my car is being repaired?
A replacement vehicle may be arranged for you as part of a non-fault claim, depending on your circumstances and who’s handling the claim. This is something to confirm with your insurer or claims handler, rather than something we can guarantee as the repairing garage.
How long will my non-fault accident repair take?
It depends on the extent of the damage. Many repairs may take around 3–5 days, but we’ll give you a clearer idea once we’ve inspected the vehicle in person.
I haven’t started a claim yet — can MH Auto Repair Centre still help?
Yes. Message us on WhatsApp with photos of the damage and we’ll give you a free inspection and repair estimate, which you can then use to start your claim or decide on your next step.
What should I send to get started?
Your vehicle make and model, a few clear photos of the damage, and a short description of what happened are enough for us to get started — the in-person inspection then gives us the full picture.
Get your non-fault accident repair started
Message us on WhatsApp with your vehicle details and a few photos of the damage, and we’ll get your free inspection booked in. Prefer another way to reach us? Visit our Contact page for more options.
